FAQ

Everything you’ll need to know to begin a balance with BoBo.

Getting Started

BoBo Home App

Did you download the BoBo Home app to your mobile device?
If not please download it here:
App Store - https://apps.apple.com/il/app/bobo-home/id1477331910
Google Play - https://play.google.com/store/apps/details?id=com.bobo.home

BoBo Balance is a portable and interactive smart balance board, wobble cushion, and integrated app.

Through challenging balance-based fitness games, real-time biofeedback and performance tracking, BoBo Balance delivers an effective and fun fitness experience, with results you can see. 

BoBo Balance delivers a wide array of fitness benefits, including improved: balance, posture, agility, flexibility, core strength, movement awareness, coordination, as well as reducing the risk of injury.

Its balanced-based fitness games are perfect for competitive athletes, fitness enthusiasts, children dealing with concentration issues, and physical therapy patients.

If you’re looking for fun, challenging and effective balance-based workouts, that you can do from the comfort of your home, BoBo Balance is perfect for you.

Everywhere and anywhere! BoBo Balance is lightweight, portable and can connect with any smart phone, tablet, TV, for balance-based fitness from the comfort of anywhere.

Included in your BoBo Balance package is the BoBo smart balance board, wobble cushion, charging cable and an air pump.

The BoBo Balance Board

If you want to improve your balance effectively, quickly and with lots of fun, BoBo is the right device for you! By focusing on your gross motor skill of balance, additional positive body
side effects include posture improvement, agility, and overall better movement
awareness.

The BoBo Home is 15” in diameter and the BoBo Wobbly is 13.9” in diameter. The size is sufficiently large for everyone to put two feet on the board and do balance training
exercises.

Yes, both the BoBo Home and BoBo Wobbly board are portable for you to do the low impact balance exercises from anywhere. Because you can connect via smartphone or tablet to all the games, it makes it extremely easy to “connect and play” from anywhere!

The BoBo Home is made of sturdy wood that can support up to 450 pounds.
It has a balance cushion (provided) that acts as a balance element.

BoBo Wobbly is made of plastic, can carry 330 lbs, and uses a fixed dome as a balance element

Both balance boards use the same free app that has 14 balance games, a
training program, and a balance assessment test.

The BoBo board was designed by physical therapists to focus exclusively on improving your balance. These products are the home version of the same professional equipment used by
hospitals, sports teams, and physical therapists. Our customers have given us feedback stating that because of the board design they are also able to use it as an ab core training device.

The BoBo board uses a standard 2032 coin-shaped battery which lasts for about 300 balance training hours and can easily be replaced. The battery is included with your product purchase.

* Home and Wobbly models.

In the chargeable model (does not apply to BoBo Home 2.0 and BoBo Wobbly) simply connect your BoBo Balance board to the magnetic charging cable and then to any USB charging port. In one hour, your BoBo Balance will function for up to 12 hours!

Watch this video

The cushion should have enough air in it so that it is unstable when you place the BoBo Board on it.
The more you inflate the harder the exercise is.
Start with just few pumps in and try the exercises/games. If that's too easy, inflate a little more.
Do not inflate too much as the surface will be super-unstable and very hard.

Yes, both the BoBo Home and BoBo Wobbly boards are adjustable. The BoBo Home comes with an inflatable cushion. Watch this video on how to pump air into the BoBo
Home cushion. The BoBo Home board itself can be placed on top of any balance element like a Bosu or with the provided balance cushion.

The BoBo Wobbly is compatible with an inflatable bagel cushion, also adjustable for balance level comfort. If you want to challenge yourself more, increase the amount of air within the tube. If you want to lower the level of difficulty, release a bit of air out of the tube.

The BoBo Wobbly is made from durable plastic which can support a weight
up to 330lbs. The BoBo Home is made from sturdy wood and able to support a weight up
to 450lbs.

The BoBo App

The app is absolutely free and you can find it in both the iOS App Store and Google Play Store available to download.

Simply search for “bobo home” and you will recognize the green Bobo icon. The app is available in both the iOS App Store and Google Play Store on mobile devices and tablets. Find more details about our app here

After downloading the app, allow the BoBo app to use your location and the device
pairing is automatic.

If your device is already paired to BoBo, follow these simple steps in your Bluetooth
settings:

Step 1: Go into your phone’s settings

Step 2: Select Bluetooth

Step 3: Find BoBo within the list

Step 4: Select unpair/forget

Within the app, there are 14 balance games, a training program, and a balance assessment test. Try them all and let us know your favorite app feature!

No! The app and the games are currently available in 9 languages: English, Spanish, French, Chinese, Greek, Flemish, Dutch, Japanese, and Korean.

Yes, there are two methods to connect the app to your TV screen.

1. Connect via HDMI cable.

2. From your smartphone, you can project it onto your smart TV screen. For iOS devices, select screen mirror function and for Android devices, select casting.

Follow these instructions for iOS and these instructions for Android devices.

iOS version 11 and above 
Android 5 and above 

Absolutely! The app works perfectly with both operating systems.

Easy! Just download the app from Google Play or the App Store, turn on your BoBo Balance, open the app and that’s it! 

Make sure you allow the BoBo app to use your location. Pairing is automatic. If your BoBo pairs using the Bluetooth settings in your device, simply go to SETTINGS > BLUETOOTH, select BOBO and choose the FORGET option.

Our app is designed for use in English, Italian, Chinese, Greek, French, Spanish, Flemish, Dutch, Japanese and Korean.

Yes, our app is exclusive to our products.

Just open the BoBo Balance app, make sure your Bluetooth is enabled on your device and in range, then turn on your BoBo Balance by pressing the power button.

For the training, balance test, and games sections, you can adjust the challenge level by selecting the settings icon. Then pick your desired level, and start your activity.

Yes it does! You can use your BoBo Balance on any Smart TV in the following ways:

Screen Mirroring/Casting: For iOS devices you can select screen mirroring, and for Android devices select casting.

HDMI: Connect your mobile device to the HDMI port on your smart TV. There are handy adaptors that work with USB Type C, micro USB or a lightning port.

At this stage we do not have a TV application you can install on your smart TV.

You can mirror/cast your handheld device to use your smart TV. Both TV and handheld should use the same Wi-Fi network

Our customer service representatives are available to answer any and all of your questions, to help you make the most out of your BoBo Balance experience. Email us at support@bobo-balance.shop or call 1-888-300-3153.

Payment

We accept all major credit cards as well as payments through PayPal.

We sure do! Read our return policy for more details.

Shipping and Return

To change your shipping address, please contact us as quickly as possible at  support@bobo-balance.shop

If your order has already been shipped, we'll attempt to contact the courier to process a reroute. However, a reroute often leads to a courier fee, which will be charged to you.

Shipment inside the US is $9.95 and may be free from time to time (check site's header our current promotion).

On the check-out page you'll find the final price which will include shipping.

Orders outside the US may be subject to taxes & duties according to the country’s regulations, upon arrival of order.

If the BoBo Balance Board is not right for you, we have a no questions asked policy within the first 30 days of receiving your product. Any returned product must include the product(s) returned in good physical condition and all accessories originally included with the product.

To return your product, send an email to support@bobo-balance.shop to receive the return instructions

Within the US, typical shipping takes between 2-7 business days after your order has been processed. Unfortunately, we currently only ship within the US at the moment

You can reach us by email us at support@bobo-balance.shop or call 1-888-300-3153 (available between the hours of 09:00 - 18:00 EST)

Importance of Balance Training

Good body balance is important
for all ages. Balance is key to all of our daily functions and better body balance prevents injuries. Our ability to sit, stand, walk, etc. all depend on balance. With BoBo it isn’t just “improving” your balance it’s “playing to improve” your balance which increases
your overall quality of life.

BoBo is for anyone and everyone! It can be used for family fitness game night and simultaneously in rehab settings. BoBo customers include injured athletes, the elderly, and kids who desire to improve their agility, attention, focus, and overall balance.

Yes, the founders of BoBo are two physical therapists who work with patients and observe the daily positive impact of balance training practice.

Safty

Place the board on a dry, non-slippery floor in a well-lit obstacle-free environment. If possible, we recommend placing the balance board in the corner of a room next to 2 walls which can add extra support as needed. In addition, another chair or table in front of you for added support.

Step onto your BoBo board one foot at a time, holding a stable object for support. Always wear shoes or be barefoot when using your balance board, never use it while only wearing socks.

Yes, absolutely. Both the BoBo Home and BoBo Wobbly are supported with inflatable cushions. Therefore, if you want to reduce the level of height and difficulty, simply release some of the air so the board is closer to the ground. As you improve and want to challenge yourself even more, add more air into the cushion.

It is possible to use your BoBo board with shoes or barefoot. Never use the board while wearing only socks.

Children

Playing outside is great although not always possible due to the weather or a playground isn’t close by. With BoBo, this screen time is healthy screen time! It is an active game benefiting your child’s motor skills, posture, and balance.

Yes, those aged between 4-6 need assistance from an adult to use the balance board. Children aged 6+ can operate the device independently.

Adult supervision is always required for children.

Seniors

As counterintuitive as it sounds, those who have the biggest fear of falling should go against their instinct and train. Rather than let fear prevent seniors from participating in daily life activities, take action to fight this fear to improve your balance and feel confident in your skin. Take the necessary steps to create a safe environment while you train and start improving your balance.

See question “How do I create a safe environment to use the BoBo Balance Board?” on these specific steps.