You have 14 days from the date you received the delivery to request a full refund.
To qualify for a refund, all the following conditions must be met:
- A return shipping address must be requested from our customer service team within 30 days of receiving the product(s). To request the shipping address, email firstname.lastname@example.org
- Any returned product(s) must be in good physical condition (not physically broken or damaged).
- All accessories originally included with your purchase must be included with your return.
- Your full name must be included along with your returned product.
Additional terms and conditions:
- Shipping and handling charges and gift-wrapping fees are non-refundable. When ordering from outside the US, you will be responsible for any applicable customs duties and sales taxes upon delivery of your order.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the product while in transit to Bo&Bo, Ltd.
- If you return the product to Bo&Bo, Ltd. without all parts included in the original package; Bo&Bo, Ltd. retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories.
- After receipt of product, refunds will be processed and paid within 5-7 business days.